client charter

our core purpose

To provide outstanding marketing services coupled with world class customer service.

our core values

We will always:

• Provide outstanding service
• Keep ourselves up to date with the latest marketing techniques
• Provide valued products and services to our clients
• Work as a team both internally and with our clients
• Be approachable and considerate to everyone
• Act professionally and efficiently for our clients
• Have fun and enjoy our work

our commitment to you

We have developed policies within our company that help us work more efficiently and effectively and maximise the use of our time; some of these are listed below.

• You will have a dedicated Account Director who ensures the work is completed on time and within budget
• All e-mails will be answered within four business hours
• We will constantly strive to improve what we do
• We will keep you fully informed by your action plan, email, or phone on the work we have completed and work we intend completing for you
• All letters and telephone calls will be dealt within one business day
• We will inform you about the latest services we can provide to help you grow your business
• We will agree deadlines with you and stick to them when possible
• We will use agendas to structure our meetings, meaning that nothing gets missed
• We appreciate that everyone is different we will agree your preferred method of communication
• We will ask you for 'nagging rights' so that we can help you meet your goals and obligations
• We will strive to become a trusted partner across all aspects of your business

your commitment to us

We are working with you to improve your marketing and ultimately your profit. So we need you to make your marketing partnership with us a high priority.

• Return our e-mails within four business hours
• Keep your marketing numbers up to date
• Keep to meeting times and regard our meetings as essential for your business growth
• Complete your action plan according to the agreed schedule
• Keep us informed about any changes within your business that effect our work
• Answer all our letters and telephone calls within one business day
• Pay us within 14 days of receipt of our invoice
• Let us know in advance if you are not happy with any of our proposed actions within your action plan